Frequently Asked Questions

Can you accept "Cash on Delivery" (COD)?

We do NOT accept cash on delivery (COD) as a form of payment.  Because all items are either custom made or made to order, it wouldn't make a lot of sense for a small business like us to take in an order without accepting payment first.  It protects us from cancellations or wasting materials and supplies.  One way we keep our costs and prices down for our customers is limiting our waste.

Can I pick up my item or can you deliver to me if I live in the Sacramento, CA area?

Currently we are only offering local pick up for customers that are in the Sacramento County area.  Customers must complete payment and select the "Local Pickup" option at checkout.  We will be in contact with you after payment to arrange pick up day and time.  

We do NOT offer local delivery.  If local pick up is either something you're not interested in or you are out of our local pick up area, then you will have to choose one of our paid shipping options at checkout.

Return, refund and cancellation policy: 

Our items are custom made and because of that, we will not be able to accept cancellations, returns or offer refunds. If there is an issue with your item when you receive it, please contact us here and we will do our best to resolve the issue.

Why don't you allow cancellations?

Due to the nature of our products, each piece goes through an automatic production queue. We aim to keep turn around times as quick as possible but are only able to achieve that because we immediately get to work as soon as an order comes in. Most times, we literally start cutting orders the minute it comes in. We do not keep a stock of items, each item listed is MADE To Order.

 Discounts and rewards:

PLEASE NOTE: Unfortunately, we cannot retroactively apply promotion codes to any previous orders. 

Only one code or automatic discount can be used at a time. Gift Cards & Reward Points cannot be applied or used in conjunction with discounts. 

Unfortunately we can not retroactively change your discount or apply different ones to your previous orders.

We have many different codes throughout the year! Certain exclusions apply. If you choose a Bundle Package or use your Rewards points you cannot combine with another code.  

When will you ship my item(s)?

When placing orders it is VERY important to pay attention to the "processing time" indicated. While we always strive to have quick turn arounds. Please keep in mind that we also produce wholesale orders, charity orders and event orders which  can sometimes slow down the process. on average, during peak season, you should expect 10-15 BUSINESS DAYS for order fulfillment.

What does "business days" mean?

This means SATURDAYS, SUNDAYS and holidays don't count unless otherwise indicated on the listing. 

If you're ordering multiple items they may have different "Processing times". 

Processing times are completely separate from shipping transit times. It is the time that we need to complete orders before transferring your item to USPS or the courier chosen at checkout.

Delayed / Lost / Damaged packages

Sometimes things don't go as expected and somehow your items can be delayed, lost in transit or damaged in transit. Unfortunately, this is out of our control. Once our courier service picks packages up he liability of the package is transferred with it. 

Happy Dash Design Co is not responsible for any shipping delays that may occur with holidays or weather.

Buyers accept that once seller hands packages to the courier, the liability is transferred to USPS or selected courier for all damages to, or loss of, said packages. Buyers agree to hold Happy Dash Design Co harmless from all such damages or losses during the shipping transit of the package(s). Buyers agree not to require Happy Dash Design Co to indemnify the buyer for damages, losses or delays.

Color looks different from the photos

Due to monitor settings, monitor pixel definitions, we cannot guarantee that the color you see on your screen as an exact color of the product.